HUMAN-CENTRED

STRATEGIC

&

👋 Hello. Across 14 years and 20+ organisations, I’ve led or advised teams in the design and delivery of strategic growth and development.

Customer Relevance » I help organisations stay meaningfully connected to ‘customers’ through products, services and experiences.

Magnetic Culture » I foster healthy, high-performing cultures where team-work, not just group-work, delivers creativity and new value.

Good Governance » I build trust through credible operations, financial stewardship, risk management and information flow, enablers for experimental innovation.

Prior to consulting and Board work, my foundations were in technology business growth, complemented by knowledge in marketing, finance, and operations.

I believe honest, even difficult, conversations move us forward and that commercial viability is a precondition for meaningful, human-centred outcomes.

If you're looking to move things forward, let's connect.

'Liam is highly skilled and ethical... with a clear purpose of social good.'

Dr Melissa Casey, Adj. Professor
Exec Director Monash Health

‘...you captivated our team and asked them to bravely step into the unknown to which they accepted the challenge.’

Leanne Williams, CEO Myli

The Work

  • Myli [Non-Executive Director]

    Board service for a progressive, growing NFP. Chair Community Advisory Committee. CEO Recruitment Commitee. Winner AFR Best Places to Work 2024.

  • College for Adult Learning

    Strategy and execution of a sector-first AI-driven personalised learning experience, new digital team and agile operating practices

  • Adobe

    Growth and localisation strategy design for professional Enterprise services across J/APAC. My framework, OODA, Emergent Strategy.

  • BP Hydrogren

    Enaged by APAC Agility team to co-design customer-demand to supply-side operating models for transitionary capital-project business.

  • Department of Finance

    Research and strategy related to the politically-sensitive Transparency.gov.au site providing real-time financial information to the public.

  • Pancare

    Pro bono work in the design of new white-label or brand collaboration products for revenue diversification.

  • Ingham's

    Large digital business transformation across14 units. I brought groups together to identify strategic and tactical insights coupled with narrative work.

  • Adobe

    Cooperative innovation design with Enterprise customers. These lead to improved relationships, tech benefit realistion and new investment.

  • Carsales.com.au

    Leading the Membership team in research and prototyping capability uplift to increase conversion and address competitive threats from Facebook and Google.

  • Department of Finance

    The Data Integration Partnership for Australia was a three-year $130.8 million investment. I provided strategy and tech insights into digital services.

  • BCG Digital Ventures

    Digital transformation program at NAB where I introduced service design, innovation and agile practices. Cost out, automation & CX outcomes.

  • AHPRA.gov.au

    I led co-design of digital strategies across all of AHPRA’s national directorates. We prioritised, pitched and commited to inter-dependence.

  • John Holland

    Engaged by H.O. Strategy, now CIO, to lead new agile op model design across 150 people in tech. Improved CX engagement channels, automation, product portfolios and governance.

  • Universal Music

    Research and strategy design to help UMG connect emerging artists with the next generation of fans.

  • Benetas Aged Care

    Hired by CMO to lead digital and service innovation program. Improved website experience and client engagement 18 months ahead of competitors. Shortlisted for AMI award.

  • AGL Energy

    Introduced journey mapping and service design to map capital investments against customer journey to better align spend to strategy to benefit and reduce PII risks.

  • Australian Catholic University

    Challenged the status quo of digital content and design resulting in 27 fewer steps for international students to enrol and increased acquisition.

  • Monash Health

    Transformation of mental health triage service, the Agile Psychological Medicine Clinics: evidence of treatement efficacy, Premier’s award for innovation.

  • Telstra

    Google Design Sprint program prototyping new digital service (akin to AI) allowing lawyers to access case history and become ‘Telstra-ready’ six months sooner.

  • Adobe

    Innovation design tour visiting top enterprise clients in Australia using journey mapping to understand needs and design the new service portfolio.

  • Computershare

    A review of their innovation program, The Garage, to provide insights on why ideas were not getting through to production.

  • Training

    I’ve designed and delivered many training sessions in strategy, design, innovation and other modern practices from small academies to RMIT.